Shipping Information
We ship to all of the U.S. and Canada via UPS. As the customer selects each product, the shipping is figured live, zip code to zip code, by UPS. Customers select USPS or Local Pick-up on the checkout page. The shipping rate given is subject to change and will be charged to the customer's credit card. Credit cards will be charged when the order is shipped and an email will be sent notifying the customer. For international customers please contact us for shipping rates.

Customer Satisfaction
At Window Panes, we stand behind our products and want you to be satisfied with your purchase. Our shipments are carefully inspected before leaving our warehouse. However, in the situation you are not satisfied please follow the instructions below.

Returns and Exchanges
Returns must be done within 14 days of your purchase, it must be fully insured before you return any item purchased on our website pending an inspection of that item. A credit refund will be issued for the value of the item including sales tax if applicable. Shipping and handling charges are non-refundable. Please follow your return shipping instructions provided.

Special Orders
Any special order items will be subject to a 25% restocking fee. Upon inspection, merchandise not returned in new condition may be subject to additional usage fees.

Please inspect your package immediately upon receipt for any shipping damage. You must notify us within 5 days of receipt and we will give you further instructions. Please do keep all damaged items in their original packaging until further notification.

Please note that this policy does not apply to in store purchases.

Please notify our shipping department at 800.519.4889.